Community Intelligence Framework Terms and Conditions

This page tells you the terms and conditions (Terms) on which we supply our digital product, the Community Intelligence Framework, and any related online lessons, prompts, resources or materials made available by us from time to time (Product) to you.

These Terms apply to purchases made through our website at www.niaavanna.com and through any checkout, payment page, online platform or other sales process that we use to sell or provide access to the Product (our site).

Please read these Terms carefully before ordering the Product. You should print or save a copy of these Terms for your future reference.

By placing an order for the Product, you agree to these Terms. These Terms take precedence over any other terms and conditions, including any terms of business, purchase terms, procurement terms or other terms provided by you, any course of dealing between us, or any industry practice.

The Product is a standalone digital resource designed to support community research, analysis, engagement planning and decision-making. It includes a framework, structured artificial intelligence prompts, guidance and supporting materials. The Product is intended to support your own professional work and is not bespoke consultancy, advice or a done-for-you service.

The Product is only available to business customers. By placing an order, you confirm that you are purchasing the Product wholly or mainly for purposes relating to your business, trade, craft or profession and not as a consumer.

If you do not agree to these Terms, you must not place an order for the Product.

1. Information about us

Niaavanna.com is a site operated by Nia Avanna Limited (we, us or our).

We are a company registered in England and Wales under company number 15611928. Our registered office is at Chestnut Cottage, Merrylees Road, Newbold Verdon, Leicestershire, LE9 9NR

You can contact us by email at support@niaavanna.com.

2. Service availability

The Product is intended for purchase and use by business customers established in the United Kingdom only.

We do not accept orders from consumers or from customers established outside the United Kingdom. By placing an order for the Product, you confirm that you are purchasing the Product wholly or mainly for purposes relating to your business, trade, craft or profession and that you are established in the United Kingdom.

We reserve the right to refuse or cancel an order, or suspend or terminate access to the Product, if we reasonably believe that you are not purchasing as a business customer or that you are established outside the United Kingdom.

3. Your status

By placing an order through our site, you warrant and confirm that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) if you are placing an order on behalf of a company, partnership, organisation or other business, you have authority to bind that business to these Terms;

(d) you are purchasing the Product wholly or mainly for purposes relating to your business, trade, craft or profession and not as a consumer;

(e) you are established in the United Kingdom and are accessing our site from the United Kingdom;

(f) all information you provide to us in connection with your order is true, accurate and not misleading;

(g) you will only use the Product for your own internal business purposes;

(h) you will not use the Product, the prompts, lessons, resources or materials for any work carried out for or on behalf of any client, customer or other third party; and

(i) you will not sell, publish, share, distribute, copy, reproduce, adapt, disclose or make available the Product, the prompts, lessons, resources or materials, whether in whole or in part, except as expressly permitted under these Terms

4. How the contract is formed between you and us

4.1 You place an order for the Product through our website, checkout page or any other online checkout or payment platform that we use from time to time.

4.2 Before completing your order, you will be required to confirm that you accept these Terms. You should read these Terms carefully before placing your order. By placing an order, you agree to be bound by these Terms.

4.3 Your order is accepted, and the contract between you and us (Contract) is formed, when your payment has been successfully processed and access to the Product has been made available to you, whether by email, through our website, through our online platform or through any other platform that we use to provide the Product.

4.4 The Contract will relate only to the Product that you have purchased and which has been made available to you. We are not obliged to provide access to any other products, services, resources, materials or content unless they are expressly included in your order or we have agreed to provide them to you in writing.

4.5 Access to the Product is provided digitally through our website, our online platform or any other platform that we use from time to time. You acknowledge that access may be provided automatically following successful payment.

4.6 We reserve the right to cancel your order, terminate the Contract and/or suspend or withdraw your access to the Product if:

(a) your payment fails, is reversed, is charged back or is otherwise not received by us in full;

(b) there has been an obvious error in the price, description or availability of the Product;

(d) we reasonably believe that you have provided false, inaccurate or misleading information when placing your order;

(e) we reasonably believe that you are not established in the United Kingdom or are not accessing the Product from the United Kingdom; or

(f) you breach these Terms, including any restrictions on use of the Product.

4.7 The Product is supplied to business customers only. You confirm that you are purchasing the Product wholly or mainly for purposes relating to your business, trade, craft or profession and not as a consumer.

5. AVAILABILITY

5.1 Your order will usually be fulfilled automatically once your payment has been successfully processed and access to the Product has been made available to you through our website, our online platform or any other platform that we use to provide the Product.

5.2 If access to the Product is not made available to you within a reasonable time after successful payment, please contact us at support@niaavanna.com so that we can investigate the issue.

5.3 As access to the Product is provided through automated systems and/or third-party platforms, we do not guarantee that access will be uninterrupted, error-free or available at all times. We will use reasonable endeavours to resolve any access issues that are within our reasonable control.

5.4 We shall not be liable for any delay or failure in making the Product available where such delay or failure is caused by an issue with any third-party platform, payment provider, internet service provider, hosting provider or other matter outside our reasonable control.

6. USE OF AI PROMPTS AND AI-GENERATED MATERIAL

6.1 The Product includes structured prompts, guidance and supporting materials which are designed to help you use artificial intelligence tools as part of your community research, analysis, engagement planning and decision-making process.

6.2 We do not provide the artificial intelligence tool itself as part of the Product. Unless we expressly state otherwise, you are responsible for selecting, accessing and using any artificial intelligence tool that you choose to use with the Product.

6.3 Your use of any artificial intelligence tool will be subject to the terms, policies and privacy notices of the relevant artificial intelligence tool provider. We are not responsible for the availability, functionality, accuracy, security, data handling practices, terms, policies or outputs of any third-party artificial intelligence tool.

6.4 Any output generated by an artificial intelligence tool using the prompts or guidance included in the Product is generated by the relevant artificial intelligence tool and not by us. We do not guarantee that any artificial intelligence output will be accurate, complete, current, unbiased, suitable for your purposes or free from errors.

6.5 Artificial intelligence tools can produce inaccurate, incomplete, misleading, outdated or biased information. You are responsible for reviewing, checking and verifying any artificial intelligence output before relying on it or using it in your work.

6.6 The Product is intended to support your professional research, analysis and planning processes. It does not replace your own professional judgement, expertise, decision-making, stakeholder engagement, local knowledge or independent verification.

6.7 You remain solely responsible for deciding how to use any information, research, analysis, framework, plan, recommendation or other material produced or developed using the Product or any artificial intelligence output.

6.8 The Product does not constitute bespoke consultancy, professional advice, legal advice, financial advice, public sector advice, social value advice, equality advice, data protection advice or any other regulated or specialist advice. You are responsible for obtaining any advice, approvals or sign-off that may be required for your own work, organisation, client, project or sector.

6.9 You must not input into any artificial intelligence tool any personal data, confidential information, commercially sensitive information, special category data, information relating to vulnerable individuals, client information, third-party information or other restricted information unless you are satisfied that you have a lawful basis and all necessary rights, consents, permissions, safeguards and contractual protections in place to do so.

6.10 You are responsible for complying with all applicable laws, regulations, professional obligations, organisational policies and client requirements when using the Product, any artificial intelligence tool and any artificial intelligence output, including in relation to data protection, confidentiality, intellectual property, equality, discrimination, procurement, public sector duties and stakeholder engagement.

6.11 You must not use the Product, the prompts or any artificial intelligence output in a way that is unlawful, discriminatory, misleading, harmful, unethical or that infringes the rights of any person or organisation.

6.12 If you publish, share or present material that has been created or materially assisted by artificial intelligence, you are responsible for deciding whether and how to disclose the use of artificial intelligence, having regard to applicable law, sector guidance, organisational policies, client requirements and good professional practice.

6.13 We are not responsible for any decision, action, omission, plan, recommendation, report, strategy, communication, stakeholder engagement activity or other outcome arising from your use of the Product, any artificial intelligence tool or any artificial intelligence output.

7. Title and Intellectual Property

7.1 You will only be entitled to access and use the Product once we have received full payment of all sums due in respect of the Product.

7.2 As between you and us, we are the owner or the licensee of all Intellectual Property Rights and all other rights in the Product and in all content, materials, resources, templates, documents, videos, recordings, text, graphics, prompts and other materials made available to you as part of the Product.

7.3 Nothing in these Terms transfers ownership of any Intellectual Property Rights in the Product to you.

7.4 Subject to your compliance with these Terms and receipt by us of payment in full, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Product for your own internal business purposes only.

7.5 You must not, without our prior written consent:

(a) copy, reproduce, publish, share, distribute, disclose, sell, licence, sub-licence, transfer or otherwise make available the Product or any part of it to any third party;

(b) use the Product or any part of it to create, develop, sell or provide any competing product, service, resource, template, training, course, membership or other commercial offering;

(d) remove, alter or obscure any copyright notice, trade mark, branding or other proprietary notice contained in the Product;

(e) record, photograph, screenshot, scrape, download, extract or copy the Product or any part of it except to the extent expressly permitted by us or as is strictly necessary for your own internal business use; or

(f) claim ownership of the Product or any part of it.

7.6 You are responsible for keeping your login details secure and confidential. You must notify us immediately if you become aware of any unauthorised access to, or use of, your account or the Product.

7.7 We reserve all rights in the Product that are not expressly granted to you under these Terms.

7.8 We shall enforce our Intellectual Property Rights in the Product to the fullest extent permitted by law.

8. Price and payment

8.1 The price of the Product will be as stated on our website, checkout page or order page from time to time, except in cases of obvious error.

8.2 We are not currently VAT registered and do not charge VAT on the Product.

8.3 We may change our prices at any time. Any price changes will not affect orders where the Contract has already been formed in accordance with clause 4.3

8.4 Payment for the Product must be made using one of the payment methods specified on our website, checkout page or order page from time to time. Payment must be made in full at the time of placing your order unless we expressly agree otherwise in writing or offer a payment plan at checkout.

8.5 If you choose to pay through a third-party payment provider, such as PayPal, Stripe or any other payment platform, your payment will also be subject to that payment provider’s own terms and conditions. We are not responsible for any delay, error or failure caused by a third-party payment provider.

8.6 You will only be entitled to access and use the Product once payment has been successfully processed and received by us, unless we expressly agree otherwise in writing.

8.7 If your payment fails, is reversed, is charged back or is otherwise not received by us in full, we may suspend or withdraw your access to the Product and/or terminate the Contract.

8.8 If we discover an obvious error in the price of the Product after you have placed your order, we may cancel the order and refund any payment you have made, or contact you to give you the option of purchasing the Product at the correct price.

9. Refunds

9.1 As the Product is a digital product and access to it is made available to you shortly after purchase, all purchases are final and non-refundable, except as expressly set out in these Terms or as required by law.

9.2 We may, at our sole discretion, offer a refund, partial refund or credit in exceptional circumstances. Any decision by us to offer a refund, partial refund or credit in one case does not mean that we are required to do so in any other case.

9.3 If you believe you have been charged in error, or if you are unable to access the Product after purchase, you must contact us at support@niaavanna.com as soon as possible so that we can investigate the issue.

9.4 Where we agree to provide a refund, we will usually refund any money received from you using the same payment method originally used by you to pay for your purchase, unless we agree otherwise.

9.5 For the avoidance of doubt, you will not be entitled to a refund because you have changed your mind, no longer wish to use the Product, do not have time to use the Product, purchased the Product in error, or failed to access or use the Product.

10. Our liability

10.1 Nothing in these Terms shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

10.2 The Product is a digital information product and professional resource. It is provided for general information, educational and planning purposes only. It is not tailored to your individual business, organisation, client, project, circumstances or requirements and we do not guarantee that it will achieve any particular result or outcome for you. The Product does not constitute bespoke consultancy, professional advice, legal advice, financial advice, social value advice, community engagement advice, public sector advice, equality advice, data protection advice or any other regulated or specialist advice.

10.3 Subject to clause 10.1 and except as expressly set out in these Terms, to the fullest extent permitted by law, the Product is provided on an “as is” basis and we exclude all representations, warranties, conditions and other terms, whether express or implied, including any implied warranties or conditions of satisfactory quality, fitness for a particular purpose, accuracy, completeness or suitability.

10.4 We use reasonable endeavours to ensure that the information contained in the Product is accurate and up to date at the time it is made available. However, you acknowledge that laws, regulations, guidance, public policy, local circumstances, market conditions, AI technology and best practice may change, and we are not responsible for keeping the Product updated unless we expressly agree otherwise.

10.5 Subject to clause 10.1, our total liability to you, whether in contract, tort including negligence, breach of statutory duty, misrepresentation, restitution or otherwise, arising out of or in connection with the Product, these Terms or the Contract shall be limited to the amount paid by you for the Product.

10.6 Subject to clause 10.1, we shall not be liable to you for any:

(a) loss of income or revenue

(b) loss of business

(d) loss of contracts;

(e) loss of anticipated savings

(f) loss of goodwill or reputation;

(g) loss or corruption of data or information;

(h) wasted management or office time; or

(i) indirect, special or consequential loss or damage,

whether arising in contract, tort including negligence, breach of statutory duty, misrepresentation, restitution or otherwise, and whether or not such loss was foreseeable.

10.7 You are responsible for deciding whether the Product is suitable for your business, organisation, client, project, sector and intended purpose and for how you use, apply or rely on the Product. You are also responsible for reviewing, checking and verifying any research, analysis, information, recommendation, report, framework, plan or other material produced or developed using the Product before relying on it or sharing it with others. We shall not be liable for any loss or damage arising from your failure to implement the Product correctly, your alteration of the Product, your use of the Product for a purpose for which it was not intended, your failure to check or verify information produced using the Product, or your failure to obtain further guidance, approval or sign-off where appropriate.

10.8 The Product includes structured prompts, guidance and supporting materials which are designed to help you use artificial intelligence tools as part of your community research, analysis, engagement planning and decision-making process. We do not provide the artificial intelligence tool itself as part of the Product unless we expressly state otherwise.

10.9 You are responsible for selecting, accessing and using any artificial intelligence tool that you choose to use with the Product. Your use of any artificial intelligence tool will be subject to the terms, policies and privacy notices of the relevant artificial intelligence tool provider. We are not responsible for the availability, functionality, accuracy, security, data handling practices, terms, policies or outputs of any third-party artificial intelligence tool.

10.10 Any output generated by an artificial intelligence tool using the prompts, guidance or materials included in the Product is generated by the relevant artificial intelligence tool and not by us. We do not guarantee that any artificial intelligence output will be accurate, complete, current, unbiased, suitable for your purposes or free from errors. Artificial intelligence tools can produce inaccurate, incomplete, misleading, outdated or biased information.

10.11 You must not input into any artificial intelligence tool any personal data, confidential information, commercially sensitive information, special category data, information relating to vulnerable individuals, client information, third-party information or other restricted information unless you are satisfied that you have a lawful basis and all necessary rights, consents, permissions, safeguards and contractual protections in place to do so.

10.12 Subject to clause 10.1, we shall not be liable for any loss or damage arising out of or in connection with:

(a) your use of any artificial intelligence tool;

(b) any artificial intelligence output;

(d) your reliance on any artificial intelligence output without independently checking and verifying it;

(e) your input of personal data, confidential information, commercially sensitive information or third-party information into any artificial intelligence tool;

(f) any decision, action, omission, plan, recommendation, report, strategy, stakeholder engagement activity or other outcome arising from your use of the Product, any artificial intelligence tool or any artificial intelligence output; or

(g) any failure by you to comply with applicable laws, regulations, professional obligations, organisational policies, client requirements or good practice when using the Product, any artificial intelligence tool or any artificial intelligence output.

11. Written communications

11.1 You agree that our communications with you will mainly be electronic, including by email. We may also provide you with information by posting notices on our website or within any online account, platform or portal through which the Product is made available.

11.2 You agree that all contracts, notices, information and other communications that we provide to you electronically shall satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by law.

11.3 You are responsible for ensuring that the email address and other contact details you provide to us are accurate and kept up to date.

12. Notices

12.1 Any notice or other communication given to us under or in connection with these Terms must be sent to us at Nia Avanna Limited at Chestnut Cottage, Merrylees Road, Newbold Verdon, LE9 9NR or by email to support@niaavanna.com.

12.2 We may give notice to you using the email address, postal address or other contact details that you provide to us when placing an order or otherwise in connection with your purchase of the Product.

12.3 A notice or other communication shall be deemed to have been received:

(a) if delivered by hand, at the time the notice is left at the proper address;

(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second business day after posting; and

(c) if sent by email, at the time of transmission, provided that no error message or automated delivery failure notification is received by the sender.

12.4 If deemed receipt under clause 11.3 would occur outside business hours in the place of receipt, the notice shall be deemed to have been received when business hours next resume. For the purposes of this clause, “business hours” means 9.00 am to 5.00 pm on a business day.

12.5 In proving service of any notice, it shall be sufficient to prove that the notice was properly addressed and sent to the relevant postal address or email address.

13. Transfer of rights and obligations

13.1 The Contract is personal to you. You may not assign, transfer, charge, subcontract, sub-license, novate or otherwise deal with any of your rights or obligations under the Contract without our prior written consent.

13.2 We may assign, transfer, charge, subcontract, sub-license, novate or otherwise deal with any of our rights or obligations under the Contract at any time.

13.3 We may use subcontractors or other third parties to help us provide the Product or operate our website, platform, payment systems, email systems or other business systems, provided that we remain responsible for our obligations under the Contract.

14. LIFETIME ACCESS

14.1 Where we describe the Product as including “lifetime access”, this means that you will have access to the Product for as long as we continue to make that Product available in substantially the same form as purchased.

14.2 Lifetime access does not mean your lifetime, our lifetime, the lifetime of our business, or that we are required to continue to provide, host, maintain, update, support or make available the Product indefinitely.

14.3 We may, at any time, withdraw, replace, alter, update, suspend, discontinue or remove the Product, or any part of it, including where this is necessary or reasonable because of changes to our business, changes in technology, changes in law or regulation, changes to any third-party platform or supplier used by us, or an event outside our reasonable control.

14.4 We may change the platform, system, website or method by which the Product is made available to you, provided that we continue to give you access to the Product where it is reasonable and practicable for us to do so.

14.5 If we withdraw or discontinue the Product within 6 months from the date of your purchase, we may, at our discretion, provide you with access to a replacement product, alternative materials, or such other remedy as we consider reasonable in the circumstances.

14.6 If we withdraw or discontinue the Product after 6 months from the date of your purchase, you will not be entitled to any refund, compensation or other payment in relation to the loss of access to the Product.

14.7 Your access to the Product is conditional on you complying with these Terms, including any payment obligations, access restrictions, intellectual property provisions and confidentiality requirements. We may suspend or terminate your access to the Product if you breach these Terms.

14.8 Lifetime access is personal to you and your business and may not be transferred, shared, sold, sublicensed or made available to any other person or business without our prior written consent.

15. Events outside our control

15.1 We shall not be liable or responsible for any failure to perform, or delay in performing, any of our obligations under the Contract where such failure or delay is caused by an event outside our reasonable control.

15.2 An event outside our reasonable control includes, without limitation, any act, event, omission or accident beyond our reasonable control, including:

(a) failure, outage, interruption or unavailability of any website, online platform, hosting provider, payment processor, email service provider, telecommunications network, software, system or other third-party service used by us in connection with the Product;

(b) and internet failures, cyber attacks, malware, ransomware, denial-of-service attacks, security incidents or data breaches not caused by our wilful default;

(d) illness, incapacity, accident, emergency or other circumstances affecting us or any key person involved in providing the Product or operating our business;

(e) fire, flood, storm, extreme weather, natural disaster, explosion, accident or other physical disaster;

(f) war, terrorism, civil unrest, riot, protest or threat of any of these;

(g) epidemic, pandemic, public health emergency or quarantine restriction;

(h) strikes, industrial action, labour disputes or shortage of labour;

(i) changes in law, regulation, government guidance, government action, court order or regulatory intervention;

15.3 If an event outside our reasonable control affects our ability to perform our obligations under the Contract:

(a) our obligations under the Contract shall be suspended for the period during which the event outside our reasonable control continues;

(b) we shall use reasonable endeavours to reduce the impact of the event on the performance of our obligations; and

(c) we shall resume performance of our obligations as soon as reasonably practicable after the event has ended or its impact has been reduced sufficiently to allow us to do so.

15.4 Where an event outside our reasonable control affects access to the Product, we may provide access to the Product by an alternative method or at a later time where it is reasonable and practicable for us to do so.

15.5 If an event outside our reasonable control continues for more than 30 days and prevents, hinders or delays us from providing access to the Product or otherwise performing our obligations under the Contract, we may withdraw, suspend or discontinue access to the Product, or cancel the Contract where reasonably necessary, by giving you written notice. Where the Product has been described as including lifetime access, our rights under this clause are subject to clause 13.

16. Waiver

16.1 If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or these Terms, or if we fail or delay in exercising any right or remedy to which we are entitled under the Contract or by law, this shall not constitute a waiver of such right or remedy and shall not relieve you from compliance with your obligations.

16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

16.3 No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11.

16.4 No single or partial exercise of any right or remedy by us shall prevent or restrict the further exercise of that right or remedy or any other right or remedy.

17. Severability

17.1 If any provision of these Terms or any provision of a Contract is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, that provision shall, to that extent, be severed from the remaining provisions.

17.2 The remaining provisions of these Terms and the Contract shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire agreement

18.1 These Terms, the Contract and any document expressly referred to in them constitute the entire agreement between you and us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

18.2 Each of us acknowledges that, in entering into the Contract, neither of us has relied on any representation, undertaking, promise, assurance or statement made by the other, whether orally or in writing, except as expressly set out in these Terms, the Contract or any document expressly referred to in them.

18.3 Nothing in this clause shall exclude or limit any liability for fraud or fraudulent misrepresentation.

18.4 Nothing in these Terms shall exclude or limit any rights or remedies that cannot be excluded or limited by law, including any statutory rights you may have as a consumer.

19. Our right to vary these terms and conditions

19.1 We may revise and amend these Terms from time to time.

19.2 Subject to clause 18.3, you will be subject to the Terms in force at the time you place your order.

19.3 We may make changes to these Terms which apply to an existing Contract where:

(a) the change is required by law, regulation or governmental authority;

(b) the change is necessary to correct an error, ambiguity or inconsistency, provided that the change does not materially reduce your rights under the Contract;

(c) the change relates to the way in which the Product is accessed, delivered or maintained, provided that the change does not materially reduce the functionality of the Product; or

(d) the Product includes ongoing access, updates, support, membership access or other continuing services, and the change is reasonably necessary for the continued provision, administration, security, improvement or operation of the Product or related service

19.4 Where we make a change under clause 18.3, we will notify you in writing where the change materially affects your rights or obligations.

19.5 No change to these Terms will affect any rights or obligations which have already arisen before the date of the change, unless the change is required by law, regulation or governmental authority.

20. Law and jurisdiction

20.1 These Terms, any Contract between you and us, and any dispute or claim arising out of or in connection with them, their subject matter or formation, including any non-contractual dispute or claim, shall be governed by and interpreted in accordance with the law of England and Wales.

20.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, any Contract between you and us, or their subject matter or formation, including any non-contractual dispute or claim.

Last updated: 15th September 2026

Community Intelligence Framework Terms and Conditions

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