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Practical advice. Honest feedback. Support to help you handle issues with confidence.

Whether you're looking to start engaging with your local community, strengthen what you already have in place, or work through a specific issue, these calls are designed to help you move forward with clarity and confidence.

Each session offers tailored support and a chance to talk things through with someone who understands community expectations and the realities of working with local people and organisations. 

You can book calls as and when you need them, with no ongoing commitment. They are designed to offer flexible support that fits around your priorities. 

Each session has been designed to support a different stage or solution. If you are unsure which one to go for or feel none of our current offerings quite meet your needs, please get in touch so we can advise on the best option. 

Getting started with community engagement

 

For when you know you need to engage with the local community, but aren’t sure what’s expected or how to approach it. 

If you've recently been given responsibility for engaging with the local community and don’t know where to start, this session gives you the grounding you need. We’ll cover the essentials, help you understand what good engagement looks like, and start shaping what it could mean for your business.

 

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Reviewing your current approach

 

For when you’re already engaging but not sure it’s working. 

You’re donating to local causes, supporting events and responding to feedback, but there’s still tension, confusion or negative perceptions about your business locally. 

This session helps you take a step back and review what’s already in place, spot what isn’t working as well as it should, and make changes that help your efforts land better locally. 

 

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Handling complaints or local objections 

 

For sites and businesses facing local resistance, complaints or reputational concerns. 

If your business is receiving complaints from local residents and you’re unsure how to respond, this session will help you take a more constructive and confident approach that reduces risk and rebuilds trust over time. 

 

 

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Developing a local donations or volunteering strategy 

 

For when you want to offer support but need help shaping the right approach. 

You’re keen to support local causes but want to avoid one-off gestures or mixed messages. This session helps you develop a more focused and confident approach to giving, one that aligns with your priorities and meets local needs.

 

 

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Crisis management and communication

 

For when you’re dealing with a sensitive issue and need support to manage it professionally.

If you're facing criticism, negative attention or public scrutiny, and the situation is already attracting media or political interest or you're concerned it soon might, this session provides calm, expert support to help you respond appropriately, protect your reputation and maintain trust within the local community.

 

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Problem solving and advice session

 

For when you just need to talk something through with someone who gets it. 

If you need help working through an idea, sense-checking your thinking or getting advice on the best way to respond to a situation, this session offers a focused space to talk it through.

 

 

 

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The information provided on this website is general in nature and is for information only. The contents of this website does not represent nor is intended to be specific advice on any particular matter. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of this website. Although we consider the source for this material reliable, Nia Avanna Limited disclaims all liability and responsibility arising from any reliance placed on any of the contents of this website.